Contact Us

We can provide you with the best support possible 

Contact Us

We can provide you with the best support possible

Contact us

Contact us

WeChat

134 8460 4813

Our Location

1F, 4F,7F, Building 3, Jinxing Industrial Park, Jian ‘an Road, Tangwei Community, Fuhai Street, Baoan District, Shenzhen,China

Frequently Asked Questions

Frequently Asked Questions

A:We support Credit/Debit Card, Apple pay, Google Pay, PayPal, and some local wallet payment such as Vipps, MobiPay. We will integrate the local payment gateway for you.

A:As to sample, 100% amount of proforma invoice should be paid after confirmation of PI; As to mass orders, 50% payment of invoice amount should be paid after confirmation of PI, 50% payment of invoice amount should be paid before delivery. As for App development, 50% payment of invoice amount should be paid after confirmation of PI and 50% balance should be paid after delivery.

A:Please download our App Chargenow! to test the station.

A:As to sample, about 7-10 days for production and 7-15 days for shipping by air. As to mass order, generally 30 business days for production, and 25-35 days for shipping by railway or sea.

A:Yes, we will send you the design file so you can design.

A:You can buy a test sample to show your clients or investors, because it is more able to let them have a deep understanding on the business.

 

A:For custom software:

For example: if you choose the customization cost is 3,000 USD, the number of equipment you need to buy is greater than 200, the customization cost is free .

A:For the stackable machine it support 2.5hours to recharge the power bank to full; The other type reqeust 4-6hours to recharge the battery.

A:From our back-end dashboard we can monitor the battery healthy of power bank, that will helps a lot on device maintenance.

Answer:Absolutely. We can master the status of all power bank stations and intelligent power banks through admin Panel. We will provide the maintenance remotely.

A:1, Support 4G and Wifi connection. 

2, The screen can show the user how to use the power bank rental machine.

3, You can configurate the ads content on the screen.

The ads on the screen are uploaded by themselves in the background, and the screen cannot be customized.

A:Usually 4 years. and the warranty period of the charging station is 1 year, if there is a problem with the equipment for more than 1 year, we can help you solve the problem remotely.

 

A:If a client uses Chargenow's backend and payment, then: 

1. The standard charging policy is: the company collects a 10% rental revenue sharing, and the other 90% belongs to the client. 

2. The support charging policy is: 100% rental revenue sharing belongs to the client in the first year; Starting from the second year, it will be 90%.

 3. The client is responsible for payment channel fees and transfer fees.

A:Our power bank can be rented out from A staiton and return to B station.each power bank has the tracking number on back-end dashboard, so no matter in which machine the battery is returned, the system will know that.

A:Software's backend  is: https://admin.chargenow.top,

Download the software APP to learn more: https://play.google.com/store/apps/details?id=com.gzzbjkj.chargenow&pli=1     https://apps.apple.com/us/app/chargenow/id1584957676.

A:Our products are international, and our sales markets are distributed in China and various countries and regions around the world.

A:Our software is a one-time fee.

Regarding the software fees, they are all calculated based on cost, and the price is relatively reasonable.

A:Income fee: refers to the rent (charged according to the price strategy you set, and the money will be deposited into your bank account).

A:This software is available to display the locations of all other franchisees that we work with.

A:When customizing an application, you need to open an account with a local payment company. This account can use the mobile customer port to collect rental fees, create a new application, or use the mobile web port.

A:MOQ about customizing the shell of the shared charging cabinet and power bank: 300PCS.

A:The app does not collect payments through Nayax. We recommend connecting to an online payment channel (for example: Stripe or a mainstream payment company in your country). The app can collect payments through the payment channels of different payment companies.

A:In addition to the app, we will also provide a set of backend software for managing functions such as station, power bank, order, venue, app user, distributors, coupons, etc. You can check station orders through the backend to determine the payment company receiving payment.

A:There are many ways to issue invoices. App users use digital wallets such as Google Pay or Apple Pay to pay. We can automatically send invoice receipts through the email address the user left when registering the app. People who pay with cards can use promotional materials to guide them to download the app and register as users, or print the QR code entry for invoice receipts at Power Bank and fill it out using mobile web pages, etc.

A: Customers can simply rent a power bank from our designated charging stations by scanning a QR code, and return it to any station once they are done charging.

A: Yes, all power banks are fully charged before being made available for rental.

A: The rental fee varies depending on the duration of use, but typically ranges from $0.5 to $1 per hour.

A: Customers will be responsible for any lost or damaged power banks and will be charged accordingly.

A: Yes, customers can return the power bank to any designated charging station within our network.

A: The power bank can typically provide 2-3 full charges for most smartphones before needing to be recharged.